Returns
Customer who is classifiable as a “consumer” is entitled to withdraw discretionally from the Contract, with no penalty and without specifying the reason, within a period of 14 (fourteen) days with effect from the day of delivery (based on the tracking information provided by the courier service) of the Products.
To be eligible for a return, your item must be unused and in the same condition that you received it, including all tags and marketing materials. All returns will be inspected by our Quality Assurance team before we can process a refund. Damaged items will be returned to the buyer and are exempt from being returned for a refund.
The right of withdrawal is in any case excluded if the Product has been handled in a manner different from what is strictly necessary to establish its nature, characteristics and functioning.
You can’t return or exchange custom-designed merchandise, class rings, special-ordered watches, personalized engraved merchandise or any product that is expressly stated to be non-returnable on that particular product’s individual description.
All returns and exchanges, including international transactions, must be initiated and conducted from a United States territory.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
If you decide that you wish to return your item, fill out the return form immediately in order to start the return process. Click here for the return form. (https://jewels.sale/refund-request/)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, then your refund will be processed, and a credit will automatically be applied by the company to your credit card or original method of payment.
Depending on your financial institution, please allow 3-5 business days for your refund to be posted on your account.
Late or missing refunds (if applicable)
If you haven’t received a refund within 3-5 business days, first check your financial account again.
Then contact your financial institution, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at support@jewels.sale.
Sale items (if applicable)
Sale items will only be eligible for a refund or store credit in the amount of the discounted price.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive store credit for the value of your return. Once the returned item is received, a discount code will be emailed to you. The discount code will only be applicable on orders of the same value or as a part of payment for higher value.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
Shipping
To return your product, you should mail your product to: 7711 Ventura Canyon Ave, # 2410, Panorama City, CA 91402, United States.
All in stock products shipped from our U.S. warehouse will be delivered within 5-7 business days unless delayed due to acts of God or force majeure or any circumstances out of our control. Certain products, such as special orders and/or out of stock products and/or products requiring shipment from overseas warehouse(s), carry different shipping and delivery timeframes as indicated on each products’ individual product description.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Lost or Stolen Packages
All purchases of physical items from Jewels.Sale are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
Once we have dispatched your order and provided you with a confirmation/tracking number, we are no longer responsible for lost or stolen packages if the carrier confirms shipment. If the carrier confirms delivery and you have not received your package, we will help you to contact the carrier and try to resolve any issue, but we are not liable for a lost or stolen package.
Incorrect Shipping Information
If a package is returned to Jewels.Sale due to an incorrect shipping address provided by a customer, the customer will be responsible for the return shipping cost as well as the redelivery cost. Jewels.Sale is not responsible for packages delivered incorrectly or lost due to incorrect shipping information provided by a customer.